Refund policy

Not happy? Something not quite right? Please contact us at orders@esterspirits.com.au and we’ll see what we can do! 

Our Refund Policy

Returns of Goods will only be accepted if the Goods are faulty and you comply with the provisions of this Policy. 

Proof of Purchase 

As a condition precedent to us considering any refund or exchange, you must be able to provide valid proof of purchase of the Goods you seek to return or exchange.

Change of mind return 

We do not accept change of mind returns.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is faulty, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The following process applies to any Goods you believe to be faulty.

If you believe your Goods are faulty, please contact at orders@esterspirits.com.au with a full description of the fault (including images if possible).

If we determine that your Goods may be faulty, we will request that you send the product back to us for further inspection. We reserve the right to further inspection before deeming a product faulty.

If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund or exchange. All refunds will be credited back to your original method of payment unless you request otherwise, and we approve this request.

To start a return, you can contact us at orders@esterspirits.com.au. Items sent back to us without first requesting a return will not be accepted.